> ## Documentation Index > Fetch the complete documentation index at: https://tryprefer.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # What is the Prefer Managed guarantee? > Prefer Managed guarantees a measurable lift in AI-citation visibility within 90 days on your tracked prompts, or the management fee stops until it lands. Prefer Managed guarantees a measurable lift in your AI-citation visibility within 90 days, measured on your own tracked prompts against a day-zero baseline set on the first call. If Prefer misses it, the management fee stops and the team keeps working until the lift is hit. It never promises a specific ranking. *Last updated 3 October 2026* ## The guarantee in one sentence Prefer puts the full wording on a dedicated page so there is nothing to interpret later. **Prefer Managed promises a measurable lift in your AI-citation visibility within 90 days, on your own tracked prompts, against a day-zero baseline; miss it and the management fee stops while the work continues.** The snapshot of Prefer's facts states it the same way: "A measurable lift in AI-citation visibility on your tracked prompts vs a day-zero baseline within 90 days, or we work at no management fee until you hit it." ## The five terms, defined | Term | What it means | | - | - | | The metric | AI-citation visibility: how often AI engines mention your brand and cite your pages on your tracked prompts, the same metric the Prefer platform reports | | The baseline | A day-zero reading of those prompts, agreed on the first call and run before any work starts | | The window | 90 days from kickoff. Citation movement usually starts in 60 to 90 days, which is why it is not 30 | | The remedy | If the agreed lift is not there at day 90, the management fee stops and Prefer keeps working until it is | | The commitment | Prefer Managed runs from \$2,500 a month, and you can cancel anytime after the 90-day window | The baseline step is what makes the promise testable. On the first call you agree the tracked prompts, the real questions your buyers ask AI engines. Prefer runs them before work starts and records whether you are mentioned, whether your pages are cited, and who wins instead. The 90-day measurement is scored against that reading, on the same prompts. ## What the guarantee does not cover **Prefer never promises a specific ranking, a #1 recommendation or a guaranteed placement in any AI answer.** Answers from ChatGPT, Gemini, Perplexity and Google's AI features vary run to run, so a vendor promising a fixed spot is promising something it cannot control. Three more limits are worth knowing: 1. **It is not a refund.** The remedy is unpaid work, not money returned. 2. **It covers Prefer Managed only.** Starter, Growth, Scale and the agency track carry no guarantee; Prefer's pricing page leads with the card-free trial instead. 3. **It is measured on your tracked prompts.** Questions outside the agreed set do not count for or against it. ## How to check it yourself 1. **Run** the [free audit](https://app.tryprefer.com/audit) before your first call to see a rough starting point. 2. **Agree** the prompt set in writing on the first call, so the baseline is fixed. 3. **Compare** the day-90 report with the day-zero reading on the same prompts. Read the full wording on [the guarantee page](https://tryprefer.com/prefer-managed/guarantee/), and what the program includes on [Prefer Managed](https://tryprefer.com/prefer-managed/). ## Frequently asked questions No. Prefer's remedy is more work, not money back: if the agreed lift is missing at day 90, the management fee stops and the team keeps going until the lift is hit. You keep platform access and every deliverable throughout. No. Prefer's 90-day guarantee belongs to Prefer Managed only. The self-serve plans (Starter, Growth, Scale) have no guarantee or money-back offer; their risk reversal is a 7-day free trial with no card. Because nobody can promise that honestly. Prefer's own guarantee page explains that AI answers are probabilistic, and the same question can return a different shortlist run to run. What can be measured and promised is movement on a fixed prompt set. ## Also asked as * Does Prefer guarantee results? * What happens if Prefer Managed does not improve my AI visibility? * Is there a money-back guarantee on Prefer? ## Sources * [Prefer Managed guarantee](https://tryprefer.com/prefer-managed/guarantee/) * [Prefer Managed guarantee (five terms)](https://tryprefer.com/prefer-managed/guarantee/) * [Prefer terms of service](https://tryprefer.com/terms/) ## Related * [How much does Prefer Managed cost?](/docs/help/how-much-does-prefer-managed-cost) * [Does Prefer guarantee I will rank in ChatGPT?](/docs/help/does-prefer-guarantee-results) * [Can I cancel or change my Prefer plan anytime?](/docs/help/can-i-cancel-prefer-anytime) * [What metrics does Prefer report?](/docs/help/what-metrics-does-prefer-report) * [Do AI answers change if you ask the same question twice?](https://tryprefer.com/learn/answers/do-ai-answers-change-when-asked-twice/) * [The guarantee, in plain terms](https://tryprefer.com/prefer-managed/guarantee/) * [Prefer Managed](https://tryprefer.com/prefer-managed/) * [Can you pay to appear in ChatGPT?](https://tryprefer.com/learn/answers/can-you-pay-to-appear-in-chatgpt/) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.